As a consultant, it is essential to ensure that all customer expectations are met throughout the project. To do this, effective communication is key. From the start, it is important to discuss the scope of the contract, budget, and expectations with the customer. This should be done in a way that is clear and consistent.
For example, if you develop a work plan, schedule, or tracking tool, make sure that the language of the scope of the contract is reflected in these documents. Additionally, provide drafts of results to the customer for feedback and clarification of expectations. This should be included in the scope and budget. It is also important to ask questions about customer expectations and whether they want to make any changes.
Doing this from the start will help to reduce any emotional burden when issues arise. When negotiating the commercial terms of the contract, it is important for the consultant to ensure that the client understands them in the same way. This is a great opportunity for the consultant to establish what the client will receive from them. By following these steps, you can ensure that your consulting project meets all customer expectations.
Effective communication and negotiation are essential for successful projects.